The terms and conditions of sale below apply to all purchases of Green Cathedral Bespoke Furniture products.
We, and similar expressions, refer to Green Cathedral (ABN 39 601 894 384).You, and similar expressions, refer to you, our customer or proposed customer.This agreement is subject to the terms and conditions below, provided that the term or condition is not in breach of any applicable law or statute at the time and place of acceptance of this order by Green Cathedral
THANK YOU FOR CHOOSING GREEN CATHEDRAL BESPOKE FURNITURE
If you have received a quote for design and production of furniture by Green Cathedral, payment and receipt of deposit implies confirmation and acceptance of all specifications as outlined in the quotation and terms and conditions as listed below. The materials and components for your new furniture will be carefully selected and our craftspeople will begin making your furniture for delivery.
We reserve the right make minimal changes to dimensions, design and construction, however every attempt will be made to give the client due notice. Our representatives are available to answer any questions concerning Green Cathedral products, however, you must be solely responsible for your final selection including the suitability of a particular product, colour and model.
Please choose carefully as we do not usually refund or exchange if you change your mind.
ESSENTIAL CARE AND MAINTENANCE
Your furniture is designed to specifications exceeding ordinary levels, however the life of the furniture will depend on proper care and maintenance. Please obtain and follow carefully, the appropriate care and maintenance instructions for your furniture. Inappropriate cleaning methods, above average or excessive loading or the failure to properly care for the furniture may result in costly repairs and could
void your warranty. Soft cushion fillings and removable covers may require periodic replacement due to normal or abnormal use. Contact our customer service for information and pricing.
Your product may exhibit different characteristics to any sample of shown, due to variations in timbers, dimensions, paints, finishes and designers discretion. Every piece is handcrafted and unique, no two pieces of Green Cathedral furniture are exactly the same. A comprehensive description of the finished product will be given in the initial quote, however Green Cathedral reserves the right to alter the design, dimensions or finishes if required. Reasonable effort will be made to inform client by phone or email prior to any changes.
As timber is a natural product it displays blemishes and colour variations which will affect the overall look of the piece, this not a fault of Green Cathedral and no liability will be accepted. Where the description of reclaimed, reused or recycled is used, this refers to timber which shows signs of ageing and can have signs of pre-use (e.g nail holes some cracks), this does not effect or compromise the overall durability of the product, it is an aesthetic feature.
Each piece of furniture manufactured by Green Cathedral is covered by the terms and conditions of the limited warranty. No other warranty is valid whether expressed or implied except for any implied conditions and warranties under mandatory laws applicable at the time and place of acceptance of this order by Green Cathedral. Please see below for full warranty inclusions & exclusions.
Deposits are subject to a minimum cancellation charge amounting to 30% of the purchase price. Cancellations where manufacturing has commenced and/or purchases have been made on your behalf, may include a cancellation charge up to the entire purchase price. The cancellation charge covers loss of value, administration and inventory costs, and other associated expenses.
The title to the goods and ownership shall remain with Green Cathedral until such time as the purchaser has paid all amounts owing whether under this agreement or any other associated agreement. In the event of any default by the purchaser, Green Cathedral (without prejudice to any other rights) shall be entitled to repossession of the goods and for the purpose of repossessing the goods Green Cathedral shall be at liberty to enter premises in which the goods are located and shall not be liable for any damage whatever incurred during repossession. If the purchaser sells the goods prior to payment of all sums owing, the purchaser shall hold the proceeds of such sale as trustee for Green Cathedral. Green Cathedral shall be entitled to all such proceeds.
Full payment for products must be made at the time of purchase, except in the event of made to order products, in which case Green Cathedral may at its absolute discretion agree to accept a deposit with the payment of the balance at a later time, but in any event full payment must be received by Green Cathedral prior to delivery being arranged.
No company or personal cheques accepted without prior arrangement. Any costs incurred in obtaining payment for goods, including bank transfer fees, currency conversion costs, cheque representation fees and related charges, must be paid by the purchaser. All amounts are in Australian dollars unless specified in writing by an authorised representative of Green Cathedral. Green Cathedral reserves the right to cancel any invoice. Green Cathedral shall be entitled without prejudice to its other rights and remedies, to terminate or suspend the whole of or any part of any agreement between Green Cathedral and the purchaser.
Full payment is required prior to the goods passing to a contract carrier. All furniture is transported at the purchaser’s own risk. It is the responsibility of
the purchaser to arrange insurance and to organise any additional protective packaging. Green Cathedral is not responsible for the goods once they
have changed hands. Crating and additional protective packaging is not normally used if freight is by padded transport. All freight and insurance charges, including charges for any additional packaging and crating are the responsibility of the purchaser unless client has been advised otherwise in writing.
Delivery dates are approximate only. Each part of the manufacturing process is carefully checked and any components not meeting our strict requirements will be rejected. This dedication to quality, together with factors beyond our direct control, may sometimes result in unavoidable delivery delays. Green Cathedral will update you on any unavoidable factors that may contribute to a delay in delivery via phone or email. Difficult delivery access, including staircases, narrow passages or areas of awkward access that may restrict, delay or prevent delivery are your responsibility.
Green Cathedral products are designed and made to last, if an issue does arise, please contact us to discuss repair arrangements.
All Green Cathedral sofas, chairs and beds are covered by a 5-year structural warranty from the date of purchase. The warranty specifically relates to frames, suspension and support, it ensures your purchase is free of defective workmanship in furniture that is subject to normal application and has been carefully maintained and sensibly used.
Timber furniture – 5 Years
A 5-year warranty covers the structural integrity of our 100% timber items. We ensure the quality of our design and workmanship, expecting them to provide a lifetime of enjoyment when subject to their intended use. Our timber furniture is not designed to be dragged along the floor at any time, it should only be lifted and moved with care.
Please Note: Timber is a natural product and susceptible to environmental and atmospheric conditions, these can affect the performance and appearance of your furniture, causing changes such as shrinkage, expansion, bowing, checking, splitting and colour change which cannot be warranted.
Our finishes are subject to everyday wear and tear they too cannot be warranted. To keep your piece looking its best, refer to our care instructions (summary below)and advice available on request.
A 2-year warranty covers the structural integrity of our MDF and Painted items. Painted MDF surfaces are susceptible to everyday wear & tear and cannot be warranted. MDF although painted, is not a waterproof product and any moisture damage due to incorrect care, maintenance or placement is not able to be warranted (further details in the Care section below).
Outdoor – 1Year
A 1-year warranty covers the structural integrity of outdoor products. All our outdoor products are made to the highest quality to help them withstand the elements. We cannot warrant products that are exposed to extreme
At Green Cathedral our philosophy is to craft furniture that will last, both in design and quality.
Over their lifetime our products will need a little care and attention to ensure they can be enjoyed by generations to come. This guide will help you care for your Green Cathedral products in the best possible way.
When choosing the location for your product be mindful of environmental factors such as heat sources, pets and humidity as they will all have an effect on your furniture. Do not place in direct sunlight as this will cause fading and structural movement in both fabrics and timber.
Timber with an Oil Finish
For timber products with an oil finish we recommend that you pay particular attention to protecting the piece from hot or wet objects. Do not leave liquid to sit on timber surfaces as it will penetrate the surface and cause staining. Wipe up spills immediately with a damp cloth. Dependent on the position of the piece and the conditions of your home, we recommend re-oiling once a year. Care packages specifically for timber with an oil finish are available by contacting Green Cathedral directly. Before you begin re-oiling, place a protective layer beneath your furniture to catch any drips or spills. Always test the top oil in an inconspicuous area to ensure desired finish is achieved before applying. Do not use any other cleaners or polishes as they may cause permanent damage to your furniture.
Timber with a Paint Finish
Regularly wipe timber to remove dust and dirt. Do not wet down or leave spills to sit on timber surfaces. Avoid contact with liquids, heat and keep out of direct/reflective sunlight. Take care when placing unglazed ceramics as they may scratch the surface. Do not use any other cleaners or polishes as they may cause permanent damage.
Painted MDF Furniture
Regular wipe with painted surface with a cloth to remove dust and dirt. Be careful not to wet the oak inlay detail as this can absorb moisture into the MDF, which will result in a bubbling effect in the MDF under the painted surface (this is not covered under warranty). Stool legs and treads are left uncoated to allow easy removal of scuff marks, just lightly sand with a 180 grit sandpaper, Green Cathedral are happy to supply on request.
For longevity please keep furniture in outdoor under-covered areas. Avoid direct sunlight and harsh weather conditions. Timber, steel and outdoor fabric will naturally discolour with age in an outdoor setting. Refer to the relevant fabric supplier website for specific care and maintenance guidelines. For all timber products we recommend gently sanding the surface and applying a UV-stable exterior grade oil such as decking oil every six months.
Marble & Laminates
It is essential that you do not leave any liquid to sit on marble or Laminate surfaces as it can penetrate and cause staining. Wipe up spills immediately with a damp cloth. Clean with warm soapy water. For stubborn stains use a creme cleaner with a soft sponge or cloth.
Regularly wipe metal with a damp soft cloth to remove particles which can abrade the surface over time. Avoid contact with liquid, heat and direct sunlight. Abrasive cleaning products are not recommended.
Vacuum fabrics on a weekly basis to remove dust, dirt and any loose feathers. Treat spills and stains as soon as possible by wiping with a damp cloth. Scrubbing can alter the appearance of the fabrics, we recommend contacting a specialist fabric cleaner to treat difficult stains. Please contact fabric manufacturer for care information specific to your fabric. To avoid any colour change and prolong the life of your fabric we recommend keeping your furniture out of direct sunlight and if possible, rotate the cushions on a regular basis.
Wipe leather with a clean damp cloth on a weekly basis to remove particles and dust that can work into the hide and cause damage. Creases, stretch marks and scars the animal acquires during its life are a natural characteristic and does not affect the quality of the leather. Some softening and stretching of the leather is to be expected with use. To treat difficult stains and for regular maintenance we recommend contacting a specialist leather cleaner in your area.
Regularly shape and rotate loose cushions where applicable to maintain their shape and loft. Some movement may occur with loose covers as they are designed for a relaxed look and feel. It is natural that cushion fillings will settle and seat foams will soften over time. While specialised fabrics have been selected to contain feathers in compartments, occasionally feather quills can pierce through the covers. These can be simply removed by pulling the feather out.
If you have any questions regarding the care & maintenance of your products, please do not hesitate to contact Green Cathedral for recommendations.